Rashawn Hardy is remarkable with his ability to make individuals feel valued and appreciated, especially with myself and my team. His rapport-building skills, coupled with his positive demeanor and professionalism, create an atmosphere where team members feel supported and empowered. Whether through his willingness to assist or his approachable nature, Rashawn consistently communicates that each team member matters, fostering a sense of belonging and collaboration. Rashawn's impact extends beyond mere assistance; he actively engages in elevating team performance by offering valuable insights and challenges. His proactive communication, exemplified by reminder videos and product showcases, serves as a catalyst for enhancing processes and maximizing opportunities. Rashawn enriches team members' knowledge by sharing insights into UWM's resources and offerings. His efforts in showcasing various aspects of the UWM site, including product knowledge and partner academy, expand team members' ... understanding and utilization of available resources. Furthermore, Rashawn's advocacy for UWM reflects his deep commitment to the company's values and vision, inspiring confidence, and loyalty among team members. Rashawn Hardy represents the qualities of an invaluable team member, consistently demonstrating dedication, expertise, and a proactive approach. His positive impact on team dynamics, coupled with his firm commitment to excellence, makes him an indispensable asset. Rashawn's presence elevates team performance and fosters a culture of collaboration and success, making him the epitome of the type of teammate you want on your team. more

Rashawn has consistently demonstrated exceptional competence as an Account Executive, making him stand out among the professionals I have collaborated with. His communication skills are unparalleled, and even during challenging phases of our recent transaction, Rashawn remained unwaveringly focused on achieving resolution, ultimately ensuring the successful closure of the loan. I firmly believe that this purchase transaction would not have been completed as smoothly with any other lender. This noteworthy experience instills confidence, and as our company continues to expand, I anticipate a highly beneficial and mutually rewarding business relationship with Rashawn.

I've been working with Rashawn for months now. He's super helpful and I can feel that he truly cares. If I leave a message or send an email, he replies very quickly. He wants me to personally succeed in getting the loans done and has given me tips and suggestions to make it easier. In addition, he has shown me tools within UWM that I didn't know about - helpful videos and where to find knowledge articles. I learn something new almost every time we speak. He's not one of those robotic reps either - he's very personable and makes me feel at ease, especially when I'm feeling overwhelmed. His knowledge and willingness to help is above par. The only small downside is his love of the Detroit Lions....lol. This is another facet of the man that I appreciate though - we can briefly talk sports or other topics. Great personality. I'm very happy with Rashawn as my UWM A/E.

I met Rashawn three weeks ago over the phone. I am brand new to the broker world and Rashawn has, by far, been the most helpful, accessible, encouraging and solution-oriented person I have met in the industry. He scheduled and did an initial training with me that really demystified the UWM platform. He has always answered the phone and given guidance to the answer I needed. He is part coach, part expert, and part encyclopedia. Separate from that he personalizes the relationship by asking questions to get to know you and then follows up. His enthusiasm and excellence make me want to work with UWM over any others.

Rashawn isn't just responsive, he's an answer-generating machine. Need a suggestion? He's got a brainstorm ready. Stuck on a problem? He'll conjure up a solution before you can finish the sentence. And the best part? He doesn't just hand out answers; he empowers us with the tools and knowledge to navigate future hurdles ourselves. We're always happy to hear from him, even it's just a PSA through BombBomb. His videos are a masterclass in both style and substance, leaving us not only informed but also strangely captivated how dapper he always looks! In all seriousness, Rashawn is a rare gem in the world of account executives. He's proactive, knowledgeable, and genuinely invested in our success. He's the kind of person you want on your team, the kind who makes even the most complex scenarios feel manageable. Consider us Rashawn fans for life!

RaShawn’s unwavering commitment to excellence and unparalleled dedication to service make him an exceptional asset to UWM and our team here at Hillcrest Capital. Since RaShawn was assigned to us, (Thank yooou!!!!!!) he has consistently demonstrated exceptional qualities that align with my values and objectives. His support transcends the typical role of an AE. I am in awe of his commitment to mentorship and guidance. RaShawn's extensive knowledge of systems and processes within UWM has been instrumental in assisting me into becoming a better mortgage advisor. His proactive approach to problem-solving, demonstrated by his immediate responsiveness to queries and proactive pursuit of solutions, exemplifies his dedication to providing unparalleled customer service. Furthermore, RaShawn’s ability to listen attentively and understand my needs usually before I do, fosters a sense of trust and reliability that I rarely experience inside or outside of business. In conclusion, RaShawn ... Hardy stands out not only for his exceptional knowledge and expertise but also for his remarkable character and dedication to fostering successful partnerships. His impact on my growth as a relatively new loan officer cannot be overstated. The contributions have consistently exceeded expectations, making him an invaluable asset to our organization. Let this note serve as an indicator of my utmost gratitude to RaShawn for his continuous commitment and look forward to his continued exceptional performance and contributions to myself and the entire team at Hillcrest Home Loans. more

My first interaction with Rashawn was three days ago. I'm in the middle of a difficult bank statement loan and he is taking over for another AE, so he has his workload and more. In that conversation, he sensed my frustration and concern. I felt heard and he provided the direction I was looking for. We spoke the next day, before normal business hours. He took the call because he understood where I was with this particular transaction. Picking up the phone for 30 seconds was key. In our next conversation, I shifted to the Streamline/IRRL incentive UWM is promoting. I had questions regarding closing costs, Rashawn gave answers that exemplified knowledge and experience. I got the feeling that I might have a partner to build campaigns with. From a managerial perspective, the fact that he listens to what is being said in its entirety and responds in a like-manner is one of his strengths. Case in point, after discussing the government loans, he asks, "what other loans do I need to know ... about?" Not what else can I help you with, not what else are you working on, but a direct, precise question. This is how I was speaking to him, this is how I handle business, and whether Rashaw is the same, or he has developed the skill to mirror his client, and I appreciated the focused dialogue. Finally, I teed up the need for him to help me through the cancellation and submission of a loan that is being transferred. We spoke about potential challenges. When we connected to handle the process he talked me through the procedure but what was unexpected was that he summarized the call in a followup email for my reference. It's currently open on my screen as I progress through this issue. I get the feeling that he's highly competent with regard to product and procedure. And I get a strong sense that he has those soft skills that are integral in partnerships. Rashawn is an asset to your organization, and if things continue as they are, to mine as well. more

I've had the absolute pleasure of working with Rashawn for the past three weeks. During my first conversation with Rashawn, I let him know I was new to the broker world and new to his company. Rashawn told me not to worry, he would be there for me every step of the way...And boy has he!! Rashawn has gone above and beyond! Every time I email him (and I've emailed him a lot!), he calls me to walk me through it. He takes the time to not only answer my question but to train me!! I have never had this level of hands-on from any manager..ever! Rashawn is knowledgeable, pleasant and Patient!! Thank you, Rashawn, for all that you do and for helping me so much! It doesn't go unnoticed.

I have worked in banking for over 18 years and throughout my professional career I've learned to value our internal partners we are teamed up with to get our jobs done. What's been a total life saving blessing has been to be partnered with someone like Rashawn Hardy. Being newer to the wholesale world and newer to the company I work with makes Rashawn a heaven sent. I am so grateful for his knowledge about systems and processes within UWM. He has been key when it comes to us not only closing loans but being able to provide our borrowers top tier customer service. While his knowledge is a major and necessary trait for the role that he is in, what stands out to me is something that can't be taught and that is his character. When speaking with Rashawn, he makes working with him feel like a true partnership. I forget that many miles separate us because of how personable he makes every interaction. His use of technology and detail to catering to whatever our needs are sets him apart from others ... working in the same capacity he is working in. I truly feel that he takes pride in not just his work but in helping me build my business as a whole as well as the business for the company that I work for. Grateful that I have the opportunity to work along side someone like Rashawn and excited for the growth that I know awaits me from being able to have access to someone like him. 5 stars aren't enough to convey the quality of work Rashawn consistently provides. more

Rashawn has been our AE for about 6 months now. I was really sad to see our prior AE go. Now, I couldn't be more thrilled!!! Rashawn is definitely the A++ of AE's. Rashawn is tremendously thorough. Oftentimes he brings me ideas I had not thought of and he is just personable. Whenever I email him with a question he responds immediately. If I have an issue, he chases down the solution to its completion. Additionally he is tremendously responsive and a true cheerleader on the phone. If I could give Rashawn a 10 star review I would!!

I have been a wholesale lender for over 30 years and just recently decided to exit the arena and become a broker. I always thought I hired the elite staff to support my brokers until I met Rashawn. He is actually the elite of the elite (if there is such a thing). He must work 24-7 as he is always available and if he doesn't know the answer, which is rare, he will find out immediately so no waiting period. His videos are priceless and incredibly informative. He also has educated us on all the many other tools UWM has to offer which I am in the process of understanding and implementing. I could go on and on but lastly he is an asset to UWM like no other. Would love for him to travel and participate in our Realtor Round-Ups as he is quite the speaker. Matt has an employee that listens to him and has the same philosophy- CUSTOMER SERVICE!

Over the years I’ve worked with several Account Executive’s and never was quite able to establish a meaningful relationship with any of them; in the short time I’ve worked with RaShawn, I’ve quickly developed a trust like no other. RaShawn is always readily available and listens to what my needs are; with his knowledge and guidance, I can always count on him to assist on getting me to the finish line no matter what the task at hand may be. As well as I appreciate all his efforts to continually keep our business successful. His professional, calm and cheerful nature makes it an absolute pleasure to work with him, I look forward to continuing to work with him for a very long time!

Rashawn aka “Robin”, Every Batman needs a Robin, Rashawn can be both. He is there when I need him and knowns my personality. No BS, straight to the point because we all have a lot to do. He has a commitment to accountability, integrity and is a good man who would have made a good Marine. As a Marine I respect that… respect is what is given day in and day out and nothing is taken personal. I can be candid with him and he with me. With that we make a good team. When I look to refer clients to another broker in another state, I first look to his book of brokers nationally so that If I can’t make money on the deal, maybe I can help Rashawn out, thus I know my client will be in good hands. Keep protecting Gotham.

I am a new LO. I was licensed in January of 2022. RaShawn wasn't my first AE. Once I joined Homefront Lending, I was introduced to RaShawn on a phone call. I immediately liked him. I then met him the next month when we came to the two day realtor class in September. I saw his commitment first hand as he was where he said he would be, every time. He delivered on his word and has continually done so with every phone conversation we have. He has challenged me to a higher level of excellence through his ideas, encouragement, and most importantly his genuine desire to see me succeed. I am not necessarily a self-motivated individual. However, I stay committed to the process that RaShawn holds me accountable to because I don't want to fail him. I want to be a reason for his success! I trust his knowledge and advice whole heartedly. It's been said that RaShawn is "a coach" to other LO's. I agree 100%. His ability to teach and then sit back and watch is uncanny. I would want to interject and ... ensure the thing goes perfect. He lets the gameplan develop as I learn and grow through the process. I am excited to see the success stories that will unfold in 2023 as he and I work the plan and win together!!!! more

RaShawn became the AE for us following an AE that was in my opinion the top of the chart. I was concerned that no one could follow her and be as helpful. RaShawn showed me that I had nothing to fear, he has the knowledge of the UWM processes and makes any question I ask seem easy. He taught us this week about getting a CD out without the loan being clear to close, he heard from our conversation that I wasn't aware and that was not the reason I called him. He listens, he asks questions, confirms he understands and then he begins to solve. Being invested in our company growth and status means he cares and he has confidence in our ability to grow. Being 100 percent honest when it comes to what he can and cannot help with is hard to hear but it sure sets the right expectation and I Love It. Knowledge, availability, efficiency and willingness to get the file closed make him a TOP NOTCH Account Executive, he is a great asset to the UWM team, I hope that they know it!

RaShawn is no ordinary AE. He is special. And I say he is special because there is more to him than just work which makes him even better at his job. He has a big heart and a good soul and remains true to what is right, which many people in this line of field can tend to forget at times. RaShawn helped me by almost always being available (picking up the phone even if he had to tell me he'll call me back), helping me learn about processes whether by sending me videos, links, referring me back to The Source, or by simply walking me through a process. He is mindful of his time and yet makes time to do nice little things such as lunch, small gifts/thanks, and even just messages to check in and leave a few encouraging words. A good AE can sense things and pickup on things and RaShawn is definitely good at that. I am so appreciative of all his hard work and support. He has really been my only cheerleader during the last 5 months or so. His encouragement and support has made all the difference ... on certain days. UWM should be very proud to have an AE like him on their side. more

I have been working with RaShawn since Nov 2021, and in such a short period of time, he has made a strong connect with me and our company. He is highly knowledgeable and always provides a solution if we come across any issues. He ensures to be available at all times, picking up our calls and responding back on time. He is polite, humble, encouraging and motivating. Comes up with new strategies of marketing that we as a company can use. Keeps following up with us every other week. Makes us feel he is part of our goals and a mentor whom we can rely on and reach out to. So approachable and keeps you calm even in a challenging situation. I met him at the UWM training too in early Jan 2022. He took excellent care of my team and always talked about how we can be successful and how he can improve and help us in achieving our goals.

RaShawn is an absolute joy to work with! We've been working with UWM for years and therefor needed no real tour of services or products however, we recently took the leap and opened our own brokerage. This opened a new world of responsibilities and questions we had never experienced before. For me, this is where RaShawn has really excelled. He calls me frequently to discuss how we can push our business to the next level, how we can set ourselves apart from the rest, tools we can use to recruit valuable team members, training that would benefit our entire team, ect. He also helps me monitor loans in our pipeline and offers great tricks and tips to get extra partner points that we use often for those great cutting boards Matt likes. I didn't really have a mentor to confide in for business related issues, it's just me and the husband working as hard as we can to grow this company, but RaShawn has added so much value to our world that I not only see him as a mentor but also a friend. Keep doing ... big things RaShawn! We appreciate you! more

There is comfort in certainty. If there is a problem, or a question that needs to be answered before moving forward, that certainty means I can go to borrower's with a confident timeline and a clear path to closing the loan. RaShawn is that certainty at UWM. If there is an issue on a file, I don't need to pull my hair out trying to fix it for an hour, I can make one call and he either has the solution, or chews on it for half an hour and fixes it behind the scenes. If I need a piece of knowledge, he either knows it, or knows where to find it within the hour. Knowing that there is a safety net for these issue allows me to do my job with confidence, which makes me faster and more reliable than some of the other mortgage companies at other banks. It is hard to give enough praise to someone who brings that peace of mind to something as complex and varied as mortgages. I can only offer a genuine thank you to RaShawn Hardy for his work so far.

RaShawn is an absolute treasure and pleasure to work with!! My first check in is with UWM for every loan, every time, because of RaShawn and his team at UWM. He is by far the best AE on our lender team, not just in performance but in overall experience. RaShawn’s service is stellar! UWM and our firm are lucky to have him! First off, the man is a consummate professional. RaShawn was not afraid to earn my business and that he did. He is persistent and kind. He knows when to push and when to pull back. He understands the dance. He personally coached me on the many facets of UWM’s website from pricing scenarios, to loan registration and disclosures, to navigating “Ask UWM” and the e-Close process. He answered all my questions and provided tips to cut processing and turn times… on the phone, while driving home! It was like he was sitting next to me at my desk. He went the extra mile with the e-Close process. I am to the point where I’m proficient at it thanks to RaShawn’s help. It’s an amazing ... tool and I’m grateful RaShawn introduced it to my workflow. e-Close collapses closing timeframes and allows for a secure and convenient closing without necessitating a trip to a title office. No muss, no fuss. I can honestly say, using e-Close, among other suggestions by RaShawn, results in smooth closings and very happy borrowers. RaShawn creates relationships, not transactions. He LISTENS! He brings heart and passion to every touch, be it by phone or email. His video emails are a treat. RaShawn is a highly efficient, effective and strong performing AE. He has an attention to detail that heads potential issues off at the pass. I could set a clock by his follow up and follow through. He is honest and thorough. If he doesn’t know an answer to a question, he’ll find out and he gets back to me as soon as he is able (9 times of out 10, the same day and within the hour). more

RaShawn Hardy is the best, most thorough, helpful and knowledgeable AE I have ever worked with and I've been doing this for 23+ years. He is available to help with scenarios, technology and pricing anytime I need help and I do mean anytime-after hours included! He's called or emailed me to say, 'let me help you with marketing', or, 'let me show you how to use the processor assist tool'. I've even received videos from RaShawn which is like having him stick his head in my office door to say 'Hi'. I love getting them! UWM is a wonderful company to work with but we all know that the human experience can make or break the relationship and I'm sincere when I say that RaShawn makes the relationship and UWM is blessed to have him.

I've been working with RaShawn Hardy for about a year now and I have to say, he's one of the best Account Executives I have encountered. I've been in business since 2002 and have had good reps and bad ones. He's always available, returns calls promptly, and helps us anytime it's needed. If he doesn't have the answer, he'll find out and call back right away. Usually within 30-60 minutes at the most. He's very helpful with marketing ideas/tools that UWM offers, which helps us all get more business. He's definetly an asset to us all.

I've been working directly with Rashawn Hardy for about three years now. Rashawn has helped with every aspect of my business, whether it's marketing, or going over loan scenarios, Rashawn has always added value. I've been so impressed with Rashawn that I even have emailed Mat Ishbia directly and have told him what an asset to UWM Rashawn is. Rashawn is always on top of his game. When he calls to check in, I know its for a good reason. He is not like other reps I have that call begging for loans because they need to win a contest. Rashawn truly cares about my business, as I'm sure he cares about everyone's business. UWM is a better place with Rashawn as part of the team. As I have told him many times, my first look for new loans is to UWM because of the service and the pricing. My relationship with UWM and Rashawn is by far the best broker / lender relationship I have ever had. UWM should be very happy to have Rashawn. If you have any questions about this survey, please ... feel free to contact me. more

It is my absolute pleasure to express how enthusiastic and helpful RaShawn Hardy accepted the task of assisting me with my very first presentation for a real estate office. I am a new loan officer looking for guidance and the necessary tools to be successful. Firstly, RaShawn spent a considerable amount of time over the course of several weeks training me on the many different functionalities of the UWM website; from how to create marketing templates, loan pricing, AUS submission, researching guidelines and how to utilize the Home Possible URL link from Freddie Mac. Secondly, he went above and beyond by outlining a power point presentation that covered a variety of loan products and benefits. He personally took the time to coach me step by step on the presentation, how to deliver it, and most importantly, follow-up! Lastly, RaShawn made one phone call and ordered a fabulous breakfast which was delivered in a timely manner to the real estate company. They are still raving about the ... breakfast! The result was a win for me on the presentation and an invitation to become a preferred lender for their 65 agent firm. I am grateful for the time and training. I received my MLO license in August of 2017 and this was by far the most time and attention I have been given as a new Loan Officer. RaShawn Hardy should be training LO's, we definitely need more people like him! There is most certainly an art to selling and being given the tools to succeed is imperative. A special thanks to RaShawn Hardy at UWM for providing the tools, time and enthusiasm! more

I have owned my own company for almost 20 years. I have had Endless account Reps! I will put RaShawn at the top for a number of reasons. He always makes himself available. Unlike Me, he is very calm - It helps in any stressful situation. I've asked RaShawn to help me find someone to facilitate my initial docs - he went out of his way to connect me with other people in the mortgage industry regarding processing and file set ups and this has been a huge help and not one of my other account reps, Even after asking, has taking a minute out of their day to help. RaShawn is very knowledgeable and if he doesn't have an answer, he gets it quickly and gets right back with me. He doesn't forget while many other Reps do. He's honest, no BS. He tells you his honest opinion on how to approach situations and challenges even if it isn't the answer you want to hear - And that's important. I don't always take his advise because it's just in my nature - but I listen. He's also just a good guy! ... I give RaShawn 5 starts only because there are not 6. more

There is a difference between a good employee and an outstanding professional. Our previous AE was a good employee. He returned calls, answered questions, but just gave ordinary service we are all accustomed to. You on the other hand are an Outstanding professional. You took our account from 1-2 closings a year to several per month. I now price all of my good loans with you first. Now when I talk to my employees, and or new hires, I recommend you first! Here is why: You stay until the job is done. You have provided your cell number before when necessary for an after hours concern You deliver what you promise You set proper expectation You are persistent You give amazing service beyond what a normal AE gives You know how to handle me when I get frustrated You even suggested how we could find another loan processor in the state of GA You recommended I use one of our own processors I never worked with personally that knows your system which has been a huge help Most importantly ... though, you are personable. I feel like I am I calling a friend when I need assistance. I want you to forward this email to whomever you think should see it, and add it to your portfolio of Raving Fans, as you have changed our view of UWM, single handedly. more